Privacy statement Accessible Travel Netherlands

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With this privacy statement we inform you about which personal data we collect, for which purpose your personal data is processed and which rights you have.

Booking

In case you would like to book for other persons, you need to be authorized by this person to do so.

Which data about you do we collect?

The data you provide us with to book a holiday package (includes accommodation) or single service (mobility equipment hire, guided tour, transfers) will be registered by us. We will process the collect information:

• Name, address, country of residence, telephone number, email-address
• Date of birth (not in all cases)
• Payment details
• Diet details (in case you are willing to provide us with these details)
• Necessary medical details (in case you are willing to provide us with these details)
• Details about the booked services
• Company name and insurance number of travel insurance (in a few cases)

How do we use this data?

• Your personal data is needed to make requests, to provide you with information about your bookings, for relevant communication with regards to the booking, for a correct execution of the booked services and to process the booking and payment. 
• The details about your diet will be shared with the hotel, restaurants or other suppliers of meals.  In case your diet has a medical or religious foundation, we will share the details about your diet only with your permission.
• As far as you give us permission, your medical details will be shared with the supplier that needs to have that information in order to provide the appropriate services and to guarantee your safety and the safety of third parties.
• Personal data (name, address, phone number), banking details and details about the booked services, the costs and the payment will be processed on behalf of accounting, debtors administration and collection proceedings.
• Your data can be used for justified significance for the company or third parties, such as processing of complaints, disagreements and legal claims, as far your interest does not prevail.

Foundation

We collect your details for the purpose of the execution of the agreement we have with you. Additionally, your details will be processed on the base of justified significance for the company or third parties, as far your interest does not prevail. Furthermore, your details are collected in order to comply with the lawful obligations, amongst which in particular the duty to carry out administration. In order for us to process your medical details or diet details you need to provide explicit permission. 

How long do we save your details?

• Unless decided on otherwise, your personal details will be saved for up two years after the start date of your booked services.
• Unless permitted otherwise, medical details will be deleted after the booked services took place.
• As far as details are needed for tax administration, these will be saved during the mandatory term of 7 years (by Dutch law).
• The above saving terms can differentiate in case of lawful obligation or justified significance for the company or third parties, as far your interest does not prevail. Details can, amongst other reasons, be saved in case of complaints, disagreements, or legal claims up to 2 years after processing the complaints, disagreement or legal claim.

Who do we share your data with?

• We provide your details to suppliers in case necessary to realize the booked services, to make sure the booked services are provided according to your needs and requirements and for your safety and that of others.
• For processing your data external systems are used, such as the booking system, the administration system, the email system, the payment system and collection system.

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Booking evaluation

Which data about you do we collect?

We collect information including your name, the booked services, your reviews about the booked services, other feedback you provide or information which you give in your evaluation of the booked services.

How do we use this data?

• We use the data for internal evaluation.
• We use the data for the evaluation and feedback to the supplier involved.

Foundation

We collect your data for the purpose of appropriate execution of the agreement we have with you. Furthermore, data will be processed for the purpose of justified significance for the company and third parties for thorough evaluation of her products and services, as far your interest does not prevail.

How long do we save your details?

Unless decided otherwise, your personal details will be saved for up two years after the start date of your booked services.

Who do we share your data with?

For process of evaluation, external systems are used such as the booking system, the email system and in some cases an external survey system, such as Google forms. Additionally, we collect reviews on Facebook and TripAdvisor. The evaluation can also be shared with suppliers. Depending on the situation, the evaluation will be shared anonymously. 

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Newsletter

Which data about you do we collect?

We collect information including your name and email address.

How do we use this data?

When you subscribe for the newsletter or are a customer, your details will be used to send you the digital newsletter.

Foundation

In case you are not a customer yet, we will process your details as far as you permitted us to in order to send the digital newsletter. In case you are already a customer, we will send you the digital newsletter on the foundation of justified significance for the company to share the latest service offers and relevant information. 

How long do we save your details?

Your details will be kept for this cause until you unsubscribe. Unsubscribing is possible on the bottom of each newsletter. You can also send us an email requesting us to unsubscribe you from the newsletter.

Who do we share your data with?

For sending the newsletter we use an external program called Mailchimp.

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Digital brochures

Which data about you do we collect?

We collect information including your name and email address.

How do we use this data?

In case you request a digital brochure, which can be documents with information about accessible tours and transfers, mobility equipment, travel packages or city guide in a PDF document, we will use your data to send the digital brochure(s) (PDF).

Foundation

We will process your details for the execution of the agreement to send you the requested digital brochure(s).

How long do we save your details?

Your details will be removed directly after sending the digital brochure(s), as far as the saving of your details is not justified by one of the other purposes outlined in this privacy statement. 

Who do we share your data with?

For sending the digital brochure(s) we use the email system or an external program called Mailchimp.

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Cookies & profiling

Which data about you do we collect?

With your permission, we collect data about browsing behaviour. For this purpose, analytical cookies are used.

How do we use this data?

We use this data to determine how the website is used.

Foundation

The data will only be processed on the foundation of your permission.

How long do we save your details?

Cookies are saved no longer than necessary and no longer than 6 months.

Who do we share your data with?

Browsing behaviour on the website is collected in Google Analytics.

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Complaints about the booked services

Which data about you do we collect?

We collect information including your name, the booked services, your complaint and other information which you mention in the complaint.

How do we use this data?

• We use the data for internal evaluation of the complaint.
• If the complaint concerns the execution of the booked service, we use the data for feedback to the involved supplier with the request to give a response to the complaint.
• Your data can be used for justified significance for the company or third parties, such as processing of complaints, disagreements and legal claims, as far as your interest does not prevail.

Foundation

We collect your data for the purpose of appropriate execution of the agreement we have with you. Furthermore, data will be processed for the purpose of justified significance for the company and third parties for thorough reviewing and handling complaints, as far as your interest does not prevail.

How long do we save your details?

Unless decided otherwise, your personal details with regards to the complaint will be saved for up to two years after the start date of your booked services.

Who do we share your data with?

If applicable, relevant personal data and data about your complaint will be communicated to and discussed with the concerned supplier, our lawyer and/or insurer and dispute resolution authorities.

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Security

How do we secure your data?

We take all organizational and technical precautions to protect your personal data and demand from third parties who process your personal data for us to do the same. This means, among other things, that:

• access to your personal data is limited to people who are required to process this data by physical and digital restriction to access;
• our network, the data storage and data transport is secured -and, where appropriate, encrypted- according to the current security standards;
• log-in and user activities are logged in order to identify unlawful processing;
• we train our employees and encourage a culture of privacy;
• the privacy policy is evaluated annually for effectiveness.

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Your rights

• You have the right to access the personal data that we have collected from you and the right to correct your personal data.
• You have the right to have your personal data deleted by us to the extent that;
  • these are no longer necessary for the purpose for which they have been collected and therefore compatible goals, or;
  • the processing is based on your permission and you revoke your permission and there is no other legal basis for the processing, or;
  • the processing is based on a justified significance for the company or third parties, you object to the processing and your interest prevails over legitimate interests of the company and third parties.
• You have the right to limit the personal data that is processed.
• You have the right to receive a digital copy of the personal data you provided to us.
• You have the right to withdraw your permission.
• With regards to a specific personal situation, you have the right to object to the processing of your personal data to the extent that the processing is based on the justified significance for the company or third parties.
• You have the right to object to the use of your personal data for direct marketing purposes including profiling.
• You have the right to file a complaint with the Dutch Data Protection Authority (Dutch DPA).

A request can be send to the e-mail address or postal address below. To help us process your request, you need to be able to identify yourself.

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Amendments

We will modify this privacy policy once in a while, for reasons including changes on the website, adapted purposes of processing, changed working methods or changing regulations. The content of the statements will be adapted unilaterally and without prior notice.

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Questions, remarks or complaints

If you have any questions or remarks about our data processing policy, please do not hesitate to contact us by email address, which is included below. We will respond as soon as possible, latest within four weeks.

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Company responsible for data processing

The below company is the responsible party for data processing with regards to the EU General Data Protection Regulation (GDPR);

Company name: Accessible Travel Netherlands
Address: Admiraal de Ruijterweg 113-3, 1056 EW, Amsterdam
Email address: info@accessibletravelnl.com

Telephone number: 0031 (0)20 2612696

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Cookie Policy

Cookies are small files that are stored on a user’s computer. Cookies are designed to hold a modest amount of data specific to a particular client or website, and can be accessed either by the webserver or the client computer. In your internet browser, you can always delete cookies or choose to accept or block cookies. Below, it is explained which type of cookies are used on our website.

Type of cookie: analytical

Life span: functional cookies are saved no longer than necessary and no longer than 6 months.

Analytical cookies

To be able to adjust the website to the general wishes and interests of the visitors, analytical cookies are used. These cookies enable us to assess how the website is used, which webpages are problematic for visitors, which webpages are interesting to visitors etc. This data is relevant to us in order to maintain and develop an enjoyable website experience. We use Google Analytics to gather this data.

Third party cookies

When using a website, other parties (such as Facebook or Twitter) can place cookies after you have agreed with this. Our website does not work with third party cookies as the social media pictures on the website are merely JPEG files with a URL to the specific pages. As such, cookies are not applicable and won’t be saved by third parties.