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Accessibility of trams in Amsterdam
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December 18, 2013
Veroniek Maat
Veroniek Maat
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Amsterdam
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Accessibility of trams in Amsterdam

If people are not cycling in Amsterdam, they take the tram. The tram is a really convenient, fast and save transport method. From Amsterdam Central Station many trams depart to other parts of the city. The GVB (public transport company) is increasing its accessibility, for people with disabilities, people with less mobility, people with baby buggies and people with heavy bags. New buses and trams increasingly have entrances on street level and space for wheelchairs and baby buggies. Older trams are less accessible for people in a wheelchair and other users that need better access. The older trams that are accessible have a ITS symbol at the accessible entrance. ITS is the International Accessibility Symbol.

The old trams
In Amsterdam you will notice different kind of trams. The older type trams are not all accessible. If they are accessible it has the pink ITS symbol at the accessible entrance. The non-accessible trams have high entrances with stairs and have narrow paths inside the tram. Some are also multileveled inside. The entrances and exits do not fit the platform level of the tram stops. The GVB developed maps and schedules which indicate the accessible stops and accessible tram routes. Currently the maps are only available online in Dutch but when you arrive in Amsterdam you can pick up an English version at the GVB service desk, which is situated opposite to the South side of the station.

The new trams
The new trams are increasingly accessible. The entrances are wider and low without stairs. The accessible entrance is situated in the middle of the tram and has a special spot for a wheelchair, walker or stroller. The spot is marked with a sign on the inside of the tram. Wheelchairs are prioritized over prams. Apart for a wheelchair accessible spot, the trams also have seats for people who are less mobile. The trams are on one level (not multileveled) and also offer accessibility service for people with hearing or sight impairments. The next tram stop is shown on the multiple displays in the tram and is broadcasted. The stop buttons have braille.

Maps
The network map is displayed in the tram and at the tram stops. It is available online and at the GVB Tickets and Info desk. The network map indicates which tram stops are accessible.

Check the interactive map of Amsterdam's tram network here.

The time tables in the tram stops also show which platforms of that route are accessible. If a certain time on the time schedule shows a red A behind it, this means that an old tram is used for this route and it's most probably not wheelchair accessible. This webpage on the GVB website explains about the regulations for bicycles, strollers and wheelchair users on public transport.

Departure times
The majority of trams go every 10 to 15 minutes. In the evenings the trams go less often and in the weekends the schedule is different. Most trams run from 07:00 AM until between 12:30 AM.

Prices 2017

The tickets can be bought at the GVB Ticket and Info desk or in the tram with the conductor. If you stay for more than 3 days, it can be convenient to buy the public transport Chipcard (OV-Chipkaart). This card can be used in the tram, bus, metro and train

Website: www.gvb.nl

Phone: 0900 - 80 11 (from Monday through Saturday: 09:00 - 19:00)
20 cents per call plus your usual phone charges

If you have questions about the accessibility of the tram, please e-mail to info@accessibletravelnl.com.

Updated: 28-03-2017

About the author

Veroniek Maat

Veroniek Maat


Veroniek is the founder of Accessible Travel Netherlands and works on marketing, sales and group bookings.
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